At our store, customer satisfaction is our top priority. We strive to ensure every order meets your expectations, but we understand that issues can happen. Below is our refund policy:

Eligibility for Refund

We are happy to provide a full refund in the following cases:

• Damaged Items: If your clothing item arrives with any damage, such as tears, stains, or defects.

• Incorrect Printing or Design: If there is a mistake in the design, print, or embroidery that does not match your order.

To be eligible for a refund, please report the issue within 7 days of receiving your item and provide clear photos of the problem for verification.

How to Request a Refund

1. Contact Us: Email us at contact@susuclothing.com with your order details and photos of the damaged or incorrect item.

2. Refund Approval: Once your case is reviewed and approved, we will process your refund immediately.

Refund Method

All refunds will be processed via PayPal for a smooth and secure transaction. If you have concerns, you are welcome to open a case with PayPal – we are committed to resolving any disputes quickly and fairly.

Important Notes

• Do not return the item without prior approval, as it may delay your refund.

• Refunds are only applicable for issues related to damage or printing/design errors.

• Change-of-mind or subjective dissatisfaction (e.g., preferences about color or style) is not covered under this policy.