Shipping methods: USPS

Order processing time: 1-2 days
Order Cancellation:
1. Order can be canceled unconditionally within the order processing time
2. We allow order cancelation at the same time before the parcel is sent out

（Please contact contact@susuclothing.com）

Logistics information for selected countries

Now we provide the shipment for the below countries and regions:

EUROPE: 5-8 working days
USA & CANADA: 7-12 working days
MIDDLE EAST: 7-12 working days
REST OF THE WORLD: 9-18 working days

Note:  this shipping form does not apply to power banks

Hong Kong：Need to leave a phone number

Taiwan：Need to leave your phone number, Chinese name and ID number

How long does the shipping take?

The time frame of order delivery is divided into two parts:

• Processing time: 1-3 Days (Except the pre-order and the Chinese Spring Holiday)

• Shipping time: 7-20 Days

How can I change my address?

We are sorry that alternations cannot be made to shipped orders. If it is still not shipped, please contact us at contact@susuclothing.com to change your address and other shipping options.

The tracking states that my package has been delivered, but I have never received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend you contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.

Please contact us if the carrier customer service cannot help you and we will open a case as a missing package.

At our store, customer satisfaction is our top priority. We strive to ensure every order meets your expectations, but we understand that issues can happen. Below is our refund policy:

Eligibility for Refund

We are happy to provide a full refund in the following cases:

• Damaged Items: If your clothing item arrives with any damage, such as tears, stains, or defects.

• Incorrect Printing or Design: If there is a mistake in the design, print, or embroidery that does not match your order.

To be eligible for a refund, please report the issue within 7 days of receiving your item and provide clear photos of the problem for verification.

How to Request a Refund

1. Contact Us: Email us at contact@susuclothing.com with your order details and photos of the damaged or incorrect item.

2. Refund Approval: Once your case is reviewed and approved, we will process your refund immediately.

Refund Method

All refunds will be processed via PayPal for a smooth and secure transaction. If you have concerns, you are welcome to open a case with PayPal – we are committed to resolving any disputes quickly and fairly.

Important Notes

• • Do not return the item without prior approval, as it may delay your refund.

  • Refunds are only applicable for issues related to damage or printing/design errors.

  • Change-of-mind or subjective dissatisfaction (e.g., preferences about color or style) is not covered under this policy.